1. Acceptance of Terms

By visiting, browsing, or making a purchase on troveo.store, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy, which is incorporated herein by reference.

These Terms constitute a legally binding agreement between you ("Customer," "you," or "your") and TROVEO ("we," "us," or "our"). We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised Terms.

2. Eligibility

To use our store and place orders, you must:

• Be at least 18 years of age, or have the consent of a parent or legal guardian
• Provide accurate, current, and complete information during checkout
• Have a valid payment method accepted by our store
• Not be located in a jurisdiction where purchasing from our store is prohibited by law

By placing an order, you represent and warrant that you meet all of the above eligibility requirements.

3. Products & Availability

TROVEO operates as an online dropshipping store. Products displayed on our website are sourced from third-party suppliers and shipped directly to you. As a result:

• Product images are for illustrative purposes and actual items may vary slightly in color, size, or packaging
• We reserve the right to limit quantities, discontinue products, or modify product descriptions at any time
• Product availability is subject to supplier stock levels; in the event an ordered item is out of stock, we will notify you promptly and offer a refund or alternative
• We do not guarantee that all products listed will be available at all times

4. Pricing & Payment

All prices displayed on troveo.store are in US Dollars (USD) unless otherwise stated. Prices are subject to change without notice.

• We accept major credit cards, debit cards, PayPal, and other payment methods made available at checkout via Shopify Payments
• Payment is processed at the time your order is placed
• You are responsible for any applicable taxes, duties, or customs fees imposed by your country or region
• In the event of a pricing error on our site, we reserve the right to cancel orders placed at the incorrect price and issue a full refund

5. Orders & Fulfillment

When you place an order on troveo.store, you are making an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion.

• An order confirmation email does not constitute acceptance; your order is confirmed once it has been dispatched
• Orders are processed and forwarded to our suppliers within 1–3 business days
• We are not responsible for delays caused by supplier processing times or circumstances beyond our control
• If an order cannot be fulfilled, you will receive a full refund to your original payment method
• Once an order has been placed and dispatched, it may not be possible to cancel or modify it; please contact us immediately if changes are needed

6. Shipping & Delivery

TROVEO ships to customers in the United States and select international destinations. Because we operate on a dropshipping model, orders are shipped directly from our suppliers.

• Estimated delivery times: 7–20 business days for standard shipping. Times vary by destination and supplier location
• Tracking: A tracking number will be emailed to you once your order has been dispatched
• Customs & duties: International orders may be subject to customs inspections and import duties, which are the sole responsibility of the customer
• Delivery failures: We are not liable for packages lost or delayed due to incorrect shipping addresses provided at checkout. Please verify your details before completing your order
• Lost packages: If your package has not arrived within the estimated timeframe, please contact us and we will investigate with the carrier

7. Returns & Refunds

We want you to be completely satisfied with your purchase. Please review our return eligibility criteria carefully:

• Returns are accepted within 30 days of the delivery date
• Items must be unused, in original condition, and in original packaging
• To initiate a return, contact us at support@troveo.store with your order number and reason for return
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Refunds will be processed to your original payment method within 5–10 business days of receiving the returned item

Non-returnable items include:

• Items marked as final sale or clearance
• Perishable goods, personal care items, or hygiene products that have been opened
• Customized or personalized products

For defective, damaged, or incorrect items, please contact us within 7 days of delivery with photos and we will arrange a replacement or full refund at no cost to you.

8. Intellectual Property

All content on troveo.store — including but not limited to the TROVEO name, logo, product images, text, graphics, page layouts, and website design — is the intellectual property of TROVEO or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on this site without our prior written consent
• You may not use our branding or trademarks in any way that could cause confusion or imply endorsement without written permission
• Unauthorized use of our intellectual property may result in legal action

9. Prohibited Conduct

When using troveo.store, you agree not to:

• Use the site for any unlawful purpose or in violation of any applicable laws or regulations
• Submit false, misleading, or fraudulent information during checkout or in communications with us
• Engage in chargebacks or payment disputes without first contacting us to resolve the issue
• Attempt to gain unauthorized access to our systems, servers, or databases
• Use automated tools, bots, or scrapers to access or extract content from the site
• Post, upload, or transmit any harmful, offensive, or malicious content
• Impersonate TROVEO, its employees, or any other person or entity
• Interfere with or disrupt the integrity or performance of the website

We reserve the right to terminate access for any user found in violation of these restrictions.

10. Disclaimer of Warranties

troveo.store and all products and services offered through it are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied.

To the fullest extent permitted by law, TROVEO disclaims all warranties including, but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, reliability, or completeness of product descriptions or other content
• Warranties that the website will be uninterrupted, error-free, or free of viruses or other harmful components

Your use of the site and purchase of products is entirely at your own risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law, TROVEO and its owners, employees, affiliates, agents, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:

• Your use of, or inability to use, the website or products
• Any errors or omissions in content, product descriptions, or pricing
• Unauthorized access to or alteration of your transmissions or data
• Delays or failures in shipping or delivery
• Third-party conduct or services

In no event shall TROVEO's total liability to you exceed the amount you paid for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless TROVEO and its owners, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of the website or purchase of products
• Your violation of these Terms & Conditions
• Your violation of any applicable law or third-party rights
• Any false or misleading information you provide to us

13. Governing Law & Disputes

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of troveo.store shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration or the appropriate courts of competent jurisdiction.

You agree that any claim must be brought in your individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding.

14. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page with a revised "Last Updated" date. It is your responsibility to review these Terms periodically.

Continued use of troveo.store after any changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the site.

15. Contact Us

If you have any questions about these Terms & Conditions or need assistance with an order, please get in touch:

We aim to respond to all inquiries within 2–5 business days.